Case Study: From Data Recovery to a More Secure Business IT Environment

A successful data recovery job can solve an immediate problem, but it can also reveal wider risks within a business’s technology environment.

Rabbit MSP was initially contacted by a small business that needed assistance recovering important data.

After successfully completing the recovery, we followed up to confirm that the client was satisfied and discussed some of the other IT services available to support their business.

This conversation led to a broader review of their computers, security software and network equipment.

Replacing Ageing Windows 10 Computers

The client was using ageing computers that were still running Windows 10.

With Windows 10 reaching the end of standard support, the business decided to replace two of its older systems rather than continue investing in ageing hardware.

Rabbit MSP sourced two custom-configured ASUS NUC Pro computers suited to the client’s requirements.

The compact systems were selected to provide strong business performance while taking up very little workspace.

One of the computers was installed upside down beneath a desk because of limited available space. The small form factor of the NUC allowed the system to be mounted securely while keeping the work area clear.

What We Found During the IT Review

While completing the installation, we carried out a broader review of the business’s technology.

We identified several areas requiring attention:

• Windows 10 computers approaching end of support

• Outdated antivirus protection

• An ageing TP-Link modem/router

• Default or weak router credentials

• Router firmware that had not been updated since installation

• Limited protection against spam and phishing emails

Older routers can become a significant security risk when firmware is no longer updated or known vulnerabilities remain unpatched.

Compromised routers and other internet-connected devices are commonly targeted by botnets, which use infected devices to generate malicious traffic or attack other systems.

The Solution

Rabbit MSP:

• Replaced two ageing Windows 10 computers

• Supplied and configured two ASUS NUC Pro systems

• Mounted one computer beneath the desk to accommodate limited space

• Migrated the users’ data and business applications

• Provisioned ESET Protect Complete across the organisation

• Enabled centrally managed endpoint security

• Added ESET Cloud Office Security protection for Google Workspace

• Updated the router to the latest available firmware

• Replaced the existing router credentials with secure, complex credentials

• Reviewed other security gaps within the environment

Although the router was updated and secured, its age means it should not remain in service indefinitely.

We recommended replacing it within approximately six months and will follow up with the client as part of their ongoing IT review.

The Outcome

The business now has two modern computers running a supported operating system, centrally managed endpoint protection and improved email security.

The client has also experienced a substantial reduction in unwanted and malicious email following the implementation of ESET Cloud Office Security.

Other risks, including outdated router firmware and insecure credentials, have also been addressed.

What began as a one-off data recovery job became an opportunity to improve the reliability and security of the client’s wider IT environment.

Looking Beyond the Immediate Problem

Small businesses often contact an IT provider because of one immediate issue, such as a failed computer, lost data or an email problem.

Once that issue is resolved, it is worthwhile reviewing the wider environment to identify risks that may otherwise go unnoticed.

Rabbit MSP assists small businesses with:

• Data recovery

• Business computer supply and installation

• Windows 11 upgrades and replacements

• Managed antivirus and endpoint security

• Google Workspace email protection

• Router and network security

• Business IT audits

• Ongoing technology planning

A short review can often identify ageing equipment, unsupported software and security gaps before they result in a larger disruption.